Complete our on line questionnaire and you may be lucky enough to win our monthly prize draw of a free Elemis Deep Tissue Back Massage.

Thank you for visiting City Retreat we sincerely hope you have enjoyed every aspect of your experience with us.
We are constantly striving to improve the quality of our service to you and would very much welcome your feedback.

Please take a moment to complete our questionnaire so that can we can continue to improve our level of service to you. You may rest assured the information provide is strictly confidential and no personal information will be divulged in our attempts to improve our quality of service to you.

Name:

E-mail address:

Date of your visit:

Reason/s for your visit: Make an enquiry
Book a treatment
Have a treatment
Purchase a product
Purchase a gift voucher

Is this your first visit to City Retreat? yes
no

Was your initial greeting: Very friendly and professional
Very friendly
Formal but professional
Friendly but unprofessional
Neither friendly or professional

Were you offered a drink on arrival?: Yes
No

Was your appointment: On time
10 minutes late
20 minutes late
More than 20 minutes late

Was your therapist: Friendly, professional and confident
Friendly and professional
Professional
None of the above

Was your treatment area: Clean, tidy and well presented
Not very well presented
Untidy, in need of cleaning

Was the ambience of the treatment room: Warm, inviting and comforting
Cool
Cold
Uninviting

How would you rate your treatment?: Excellent
Very good
Good
Average
Poor

Did the therapist provide adequate advice on maintaining the benefits of the treatment at home?: Yes, clearly
Yes but I didn't understand
No

What was the name of your therapist?:

On a score of 1-5, 1 being poor and 5 being excellent, how would you rate your:

Welcome 1 2 3 4 5

Therapist 1 2 3 4 5

Treatment 1 2 3 4 5

Overall experience 1 2 3 4 5

Please add any other comments you may feel appropriate to our evaluation:

Thank you for taking the time to complete this questionnaire we greatly appreciate your comments.

If you would like us keep you updated of any special offers or events please ensure you have entered you e mail address

 

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