Name::

E-mail address::

Date of your visit::

Reason/s for your visit::

Make an enquiry

Book a treatment

Have a treatment

Purchase a product

Purchase a gift voucher

If you booked over the telephone did you finds the Receptionist (please tick all that apply):

Helpful

Courteous

Efficient

Friendly

Professional

None of the above

Is this your first visit to City Retreat?:

yes

no

When you entered the salon was you initial greeting: (please tick all that apply):

Friendly

Professional

Formal

Unprofessional

Unfriendly

Were you offered a drink on arrival?::

Yes

No

Was your appointment::

On time

10 minutes late

20 minutes late

More than 20 minutes late

Was your therapist: (please tick all that apply):

Well Presented

Professional

Friendly

Polite

Confident

None of the above

Was your treatment area::

Clean, tidy and well presented

Not very well presented

Untidy, in need of cleaning

Was the ambience of the treatment room::

Warm, inviting and comforting

Cool

Cold

Uninviting

How would you rate your treatment?::

Excellent

Very good

Good

Average

Poor

Did the therapist provide adequate advice on maintaining the benefits of the treatment at home?::

Yes, clearly

Yes but I didn't understand

No

What was the name of your therapist?::

On a score of 1-5, 1 being poor and 5 being excellent, how would you rate your::

Welcome:

1

2

3

4

5

Therapist:

1

2

3

4

5

Treatment:

1

2

3

4

5

Overall experience:

1

2

3

4

5

Please add any other comments you may feel appropriate to our evaluation::