Covid Safety

Keeping You Safe At City Retreat Salons & Spas In Grey Street, Gosforth & Jesmond

November 2021 Covid Safety Update:

Your safety is important to us here at City Retreat Salons & Spas and we take our safeguarding responsibilities very seriously. We would like to remind all our clients that it is now mandatory to wear masks and adhere to social distancing and hygiene guidelines when you are in our salons.

Our team will be supplied with full PPE and we ask that you respect our policies and help to prevent the spread of COVID by following our safety protocols. 

Our experienced and professional team will do everything we can to ensure you have the same wonderful experience you have come to expect at City Retreat.  Please read the guidelines below and we would just like to say a big thank you for your co-operation and continued support.


Booking & Arrival  

Please book your appointment in advance by calling City Retreat on 0191 281 9222 or book online here.
Book your patch test 48 hours prior to your treatment (see below for latest advice) 
Please arrive alone and on time. 
Please do not bring non-essential items into the salon.  
Sanitise your hands when entering the salon & spa.
Please do not come to the salon if you are feeling unwell or symptomatic. We can reschedule you for another appointment.

**If you have had COVID-19 or the vaccination, please let our team know this before your treatment**

Patch Testing

Please be aware that due to COVID-19 - if you are new to our treatments, have had COVID or had the vaccine - you must have a patch test 48 hours prior to any eyelash or brow tinting, LVL Lash Lift, IPL Hair Removal or Skin Rejuvenation treatments.  Wait for 14 days after your vaccination to have your patch test.  Please inform our team if you have had COVID or you have been vaccinated. 

Your Service

Please wear a mask during your visit.
Staff will be in full PPE equipment which we will dispose of after each client.

Paying For Your Service

Please pay by card if possible.