City Retreat Policies & Guest Information

We would be grateful if you could take a moment to read our City Retreat Policies. By agreeing to adhere to these policies you will help us with the smooth running of our day spas and beauty salons.  Thank you.


We ask that all clients arrive 10 minutes prior to your appointment time as you may be required to fill in a questionnaire relating to your treatment and you will be offered a complimentary drink on arrival. If you arrive late for your appointment, then we may have to reduce the time of your treatment accordingly so please arrive in good time to avoid disappointment.

Medical Conditions

Please advise us upon booking if you have any medical conditions as this may affect the suitability of your treatment. Some medical conditions are contraindicated to certain treatments. Our therapists can advise you whether your condition will affect a particular treatment.


Upon booking you will be asked to pay a 50% booking deposit for your treatment or spa package. The remainder balance can be paid on the day of treatments or may be asked 5 days prior for larger parties. Failure to attend your appointment will result in a charge for lost appointment time.

Cancellation Policy

We kindly ask for 24 hours notice to allow other clients to book in your place. Any appointments cancelled within 24 hours will be subject to a 50% cancellation charge. We require 48 hours cancellation notice for spa experiences. Course items missed without 24 hours prior notice will be automatically deducted from a course. We reserve the right to charge for missed appointments.

Mobile Telephones

In order to be courteous to our other guests we kindly ask that you switch off or put on silent your mobile telephone when you enter the spa.

Children In The Salon

We respectfully ask that you leave young children at home whilst you are having your treatments. Young children could be put at risk from solvents, hot waxes and sharp instruments etc. We cannot be held responsible for young children at any time within the salon. Anyone entering the salon under the age of 16 years must be accompanied by an adult at all times.

Please be advised that some of our treatment times are inclusive of consultation and changing times.

We work passionately to ensure you enjoy your time here at City Retreat - please feel free to offer constructive feedback on your experience with us. Feedback forms are available in reception or on our website.

Thanking you kindly,

The City Retreat Team