Reviews

Amazing relaxed experience lovely staff and environment

Amazing service from staff , and really enjoyed my 1 hour deep tissue massage with imogen, she focused on the areas I asked , and the receptionist was lovely too

This was my first time coming here and my partner booked me in for a pregnancy massage and a facial as a birthday present. Amy made me feel so relaxed and at ease. She always made sure I was comfortable and relaxed. I couldn’t praise her enough, she honestly was amazing and I came out feeling so ref...reshed and relaxed. I will be back! read more

⭐⭐⭐⭐⭐ One hour of pure delight and relaxation! The facial, neck, and head massage was absolutely heavenly and exactly what I needed. Every minute was soothing, calming, and left me feeling completely refreshed and rejuvenated. The treatment was professional, relaxing, and delivered with great care....A well-needed escape from everyday stress. Highly recommended, and I will definitely be returning! read more

I was booked in for a facial with Grace today and it was absolutely amazing!

The reception and waiting area is immaculate, welcoming and comfortable.

Customer service and attention to detail was amazing. The facial itself was incredible, would highly recommend and will definitely be back.

Wonderful staff, very accommodating, great treatments

My boyfriend and I went for our anniversary and it was perfect, the spa is stunning and the staff are amazing and were so welcoming. Catherine and Imogen gave us our treatment and it was fantastic. I highly recommend a full body massage. We hope to be back soon.

Fantastic massage today! Lovely relaxing setting and really thorough on the parts of the body I had concerns about. Thanks!

So relaxing. Very enjoyable. Chloe is excellent.

Excellent salon and amazing service.I feel like I’ve had a facelift!I’ve been coming to the Gosforth and Jesmond branches for many years and I wouldn’t go anywhere other than City Retreat.The staff are so warm and professional and I always leave feeling so calm and my skin is glowing!A real retreat...in the city thank you so much to Beth and all the team. read more

Left city retreat feeling so refreshed and relaxed after my all body and hot stone massage from Maddison along with my wife who also had a massage.

As always, Maddison is a fabulous therapist who makes sure the facial is a relaxing and enjoyable experience. My skin feels amazing.

The team were incredibly welcoming and made my visit relaxing from beginning to end. The foot pedicure treatment was excellent and one of the best I have ever had. I would not hesitate to highly recommend you to my friends and colleagues.
Thank you again for a superb experience.

I visited City Retreat this at Jesmond for the first time and it was a truly exceptional experience. From the front desk, Kayleigh welcomed me warmly and answered all my questions. I had a 5hr+ session and Catherine, the therapist who attended to me was simply fantastic. She was professional all thr...ough my sessions; she gave the most relaxing massage and took her time explaining the treatments I was having and asked about my skin concerns before starting. She gave me helpful tips about my nail concerns and was just brilliant. I was constantly offered drinks (water, tea, coffee) in addition to a delicious afternoon tea and lovely fruit platter. The ambience of the spa was breath taking, very oriental and calming. To be honest, this has been my best spa experience in the UK and I have been to a couple of spas. I haven't stopped raving about it and can't wait to go back soon! Thank you for the fantastic experience I had! read more

Grace did a fantastic gel manicure. Love the sparkle colour! Thanks

Had a fabulous full body scrub and the most amazing facial. Staff lovely and welcoming and left feeling very chilled. I can definitely recommend and will definitely be returning.