Reviews

Why Clients Choose City Retreat

Choosing the right city spa is important. That's why we are proud to share genuine feedback from clients who visit our Jesmond and Gosforth locations.

For more than 20 years, City Retreat has provided expert beauty, spa and wellness treatments alongside exceptional customer care. Our reviews reflect the professionalism, expertise and relaxing experiences that keep clients returning time and time again.

Read our latest reviews and discover why City Retreat remains one of Newcastle's most trusted destinations for beauty, spa and wellbeing treatments.

Average rating of 5* out of 5*

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Overall Reviews
Rated 4.9 out of 5 ★★★★★ (9564)
Charlotte Humble
★★★★★

Excellent, thank you to Catherine - I will be back

1 day ago
Catherine Hope
★★★★★

Lovely and friendly. Thank you.

2 days ago
Darren Burdon
★★★★★

Relaxing and very friendly staff, my first experience of eyebrows shaping will be back for tinting

2 days ago
Sarah Shires
★★★★★

Great service for my daughter’s ear piercing! Thank you.

2 days ago
Pauline Keeble
★★★★★

A lovely relaxing massage with convivial conversation.🥇

3 days ago
Hilary Loveland
★★★★★

Such a great experience Cienna was a brilliant therapist. I felt welcomed the moment we arrived nothing was too much trouble for my first visit. I am thrilled to bits with my pedicure and nail gels Cienna is very friendly and most professional. I highly recommend City Retreat Jesmond. Thank you Cien... read more

3 days ago
Jenni Scott
★★★★★

Really relaxing experience and fabulous toes!! Thanks Amy, highly recommended City Retreat Gosforth and Jesmond

3 days ago
Maggie Lumsden
★★★★★

Always excellent manicures absolutely love it thanks so much

4 days ago
Richard Pringle
★★★★★

The staff member who tended to me was extremely helpful and polite. The treatment she provided and products used were brilliant and left my skin feeling fantastic.
I would definitely recommend, 10 out of 10.

4 days ago
Emma Davis
★★★★★

Each Christmas I receive a City Retreat Spa Voucher from the doctors I work for at the Freeman Hospital. I have had three hot stone massages performed by Imogen and have always been impressed. I feel very relaxed afterwards. I plan to bring my husband along next time for a spa afternoon.

6 days ago
Jacqui Rodgers
★★★★★

We had a lovely indulgent afternoon - treatments were wonderful and the facilities very good

6 days ago
Kate Norris
★★★★★

Amy is always attentive but not over friendly and looks after me very well.

6 days ago
Holly Brindley
★★★★★

Quick, efficient, friendly and pain free! Perfect thank you

6 days ago
★★★★★
1 week ago
Mandy Anderson
★★★★★

Always a great massage from Maddison, feel so chilled and relaxed thanks you x and looking forward to the next one next month .

1 week ago
Alison Tones
★★★★★

An excellent experience as always. I would like to give some feedback on the payment process and in no way does this reflect the experience at city retreat as I would highly recommend the jesmond clinic. For me personally I felt a little embarrassed when paying for my treatments which were expensive... read more

1 week ago
★★★★★

I’ve been to several erotic massage providers before, but this was by far the best experience I’ve had with Miyagi. Since I’m still relatively new to this, I wasn’t sure what to expect and didn’t really have anyone to ask about it. One thing I learned is that you must pay in advance to secure your a... read more

1 week ago
Margaret Smith
★★★★★

Great service, lovely staff, nice ambiance.
I would and will definitely go back and recommend.

1 week ago
Paul Patterson
★★★★★

Really friendly and kind service, just what I needed to get over the jet lad from a very long journey yesterday. Thank you Amy

1 week ago
Karen Walker
★★★★★

Thanks Amy, for making me feel more human again! Take care have a lovely weekend x

1 week ago