Reviews

Why Clients Choose City Retreat

Choosing the right city spa is important. That's why we are proud to share genuine feedback from clients who visit our Jesmond and Gosforth locations.

For more than 20 years, City Retreat has provided expert beauty, spa and wellness treatments alongside exceptional customer care. Our reviews reflect the professionalism, expertise and relaxing experiences that keep clients returning time and time again.

Read our latest reviews and discover why City Retreat remains one of Newcastle's most trusted destinations for beauty, spa and wellbeing treatments.

Average rating of 5* out of 5*

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Overall Reviews
Rated 4.9 out of 5 ★★★★★ (9611)
Rachel Evans
★★★★★

Calm & relaxing environment with a great people watching view!
Highly professional & friendly staff.
Grace listened carefully to my wishes & executed her work confidently.
Overall, a lovely experience, thankyou

2 days ago
Angela Lewis
★★★★★

I had a lovely relaxing facial, which was a gift. The room had a nice ambiance and the beautician was really good.

2 days ago
★★★★★

A tranquil afternoon and a wonderful back, shoulder and scalp massage. Thank you Imogen!

3 days ago
Marie Osborne
★★★★★

Wonderful relaxing massage. Thank you Ruby.

3 days ago
Tina Wilkonson
★★★★★

A tranquil afternoon and a wonderful back, shoulder and scalp massage. Thank you Imogen!

3 days ago
Agnes Musonda
★★★★★

I had a wonderful experience. The hospitality and treatment was very good.

3 days ago
Jennifer Metcalfe
★★★★★

Lovely massage, very relaxing , good atmosphere and lovely staff

3 days ago
Lucy Keeler
★★★★★

I get LVL treatment from Renata, she is so meticulous and thorough whilst also creating the most relaxing atmosphere. Always the best experience with a fab end result - thank you!

4 days ago
Glenda Toft
★★★★★

Wonderful Facial.

4 days ago
Cindy Laidlaw
★★★★★

So grateful for Kayleigh fitting me in when I had got my dates mixed up.
Exceptional service as ever.
And very pleased with the result

4 days ago
Tina Hunt
★★★★★

Excellent treatment, lovely environment, I felt like I was in safe hands and well looked after by Beth.

6 days ago
★★★★★
7 days ago
Debra Shiel
★★★★★

Would recommend Catherine went for a birthday treat.
My skin feels amazing she was so professional and really knew what she was was doing.

Definitely be back

7 days ago
Gemma Shiel
★★★★★

Lovely treatment. Absolute bliss.

7 days ago
Raul Camacho
★★★★★

Excellent service
Friendly staff
100% recommend

1 week ago
★★★★★

I always look forward to my monthly back massage with Cienna. Arrived feeling low and stressed and left feeling very relaxed and free of aches and pains.

1 week ago
Julie Fletcher
★★★★★

Highly recommend the treatment and Cienna. I left feeling uplifted and with less aches and pains.

Looking forward to my next treatment in September.

1 week ago
Helen Turner
★★★★★

It was a fabulous experience. The staff were so welcoming, warm and attentive. Catherine was amazing. Thank you so much.

2 weeks ago
Stephen Jasper
★★★★★

Ruby was really attentive and I came out feeling really relaxed. Would recommend.

2 weeks ago
Charlotte Buswell
★★★★★

Super toe pedicure and polish. Thanks!

2 weeks ago