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Meet The Team

City Retreat Team

Our team at City Retreat have all been individually selected for their outstanding passion and dedication to their clients and to the beauty industry as a whole. All of our team members embark upon an on-going professional training programme to ensure they meet the standards required at City Retreat as well as personal development training to help them excel professionally and personally to ensure excellence throughout all levels of contact with our clients. Team members can feel confident that their needs and concerns are valued to ensure a happy and harmonious environment at City Retreat which in turn leads to a warm and friendly approach with our highly valued clientele.

Staff profiles

Image of Lesley Caster, owner of City Retreat Beauty Salon and Day SpaLesley Caster

Salon Owner/Beauty Therapist
Lesley has been involved in the beauty therapy industry for 26 years. Her vast experience includes working as a beauty therapist, college lecturer in beauty therapy, and is now the owner of one of the top beauty salons in Britain. Lesley wanted to open a luxury beauty salon and also bring the spa aspect to the city of Newcastle. City Retreat opened in October 2004 with the aim of offering first class beauty services in a warm, friendly and luxurious environment, where each client receives an outstanding and memorable experience.




  • Bachelor of Arts Degree in (Education and Training)
  • Cert Ed (Education & Training)
  • D7306 Basic Teaching Qualification
  • D7304 Internal Verifier Award
  • NVQ Level 3 Beauty Therapy
  • NVQ Level 3 Electrical Epilation
  • VTCT Media and Theatrical Make up
  • Elemis Face and Body Diploma
  • CACI Diploma
  • Aromatherapy Associates Diploma
  • IPL Intense Pulsed Light Hair Removal, Skin Rejuvenation & Acne Diploma


Amy at City Retreat

Salon Manager

Amy is passionate about City Retreat and all things beauty. Her knowledge and skill-set is second to none and her passion and dedication ensures the whole team at City Retreat delivers and outstanding level of treatments and customer care.

Amy has been within the beauty industry for over 23 years now and has a real passion for nails, nail care, gel manicures, bio-sculpture gel manicures, eyelashes and High Definition Brows. She absolutely loves the instant results you get from these amazing treatments. 


Tina at City Retreat

Principal Therapist

Tina is super efficient in everything she does and even though she’s tiny, she packs a powerful massage!

Tina has been within the beauty industry for 17 years. She’s passionate about advanced facial treatments and hands-on massage.

In her spare times she likes to keep fit by making healthy nutritional choices and overall healthy choices too. And she loves spending time with her family too.


Emma at City Retreat

Emma L
Principal Therapist

Emma’s friendly and caring nature is evident throughout everything she does.

Emma has been within the beauty industry for 9 years. She’s passionate about all things beauty and ensures the client’s experience is second to none, whether it’s a simple wax or a full spa day; Emma delivers excellence at all levels.



Louise at City Retreat

Principal Therapist

Louise is a very caring and bubbly therapist. She is passionate about massage and thoroughly enjoys all aspects of beauty therapy.

Louise has been within the beauty industry for 14 years and always ensures our clients receive a first class service with every visit.



Abbi City RetreatAbbi 
Senior Therapist

Abbi has been within the beauty industry for 10 years. She is caring and considerate and goes the extra mile to ensure clients receive a great experience at City Retreat.





Emma M at City Retreat

Emma M
Senior Therapist

Emma has a kind and sympathetic nature and enjoys all aspects of beauty and spa treatments. Her holistic approach ensures a warm, comforting and nurturing experience. 

Emma has been within the beauty industry for 10 years and loves to ensure that her clients receive an excellent treatment with every visit.



Sophie at City Retreat

Senior Therapist

Sophie is a very caring and considerate beauty therapist and is passionate about all aspects of beauty therapy.

Sophie has been within the beauty industry for 12 years. Her passion and dedication ensures that she excels in all areas and always delivers excellence in everything she does.



Natalie at City Retreat

Senior Therapist

Natalie is bubbly and vivacious and is totally passionate about all things beauty.

Natalie has been within the beauty industry for 21 years. She delivers outstanding treatments and her passion and dedication is clearly visible in everything she does. Her experience and knowledge is second to none, which ensures she delivers a first class service every time.



Brittany at City Retreat

Beauty Therapist

Brittany is a caring beauty therapist and enjoys all aspects of beauty therapy, especially brows and make-up.

Brittany has been within the beauty industry for 8 years. She’s currently on Maternity leave and we look forward to welcoming her back.



Amy G at City Retreat

Amy G
Apprentice Beauty Therapist

Amy is the newest member of our team. She is a caring therapist and enjoys all aspects of beauty therapy, especially lashes and nails.

Amy has been within the beauty industry for just over 1 year. She’s currently studying her Level 3 in Beauty Therapy and is excelling in everything she undertakes. Her mature and caring manner will ensure she becomes a highly skilled, passionate and competent therapist.



Image of Ann Oliver - Semi Permanent Make Up Specialist

Anne Oliver-Harvey
Semi Permanent Make-up Specialist

Due to high standards and excellent skills, we are more than happy to recommend our clients for the following treatments with Anne. 






Image of Hollie Ellis, Brand and Marketing Manager for City Retreat


Hollie Ellis
Brand & Marketing Manager

Hollie has been working with Lesley for the last 12 years ensuring the City Retreat brand is consistent in look and feel through graphic design and she also looks after the City Retreat social media marketing.