Strawberry Lift at City Retreat
A strong belief in the power of touch and the use of absolute essential oils

City Retreat Treatment Room


The team at City Retreat have all been individually selected for their outstanding passion and dedication to their clients and to the beauty industry as a whole. All of our team members embark upon an on-going professional training programme to ensure they meet the standards required at City Retreat as well as personal development training to help them excel personally throughout all aspects of their lives. We encourage our team members to continually develop both professionally and personally to ensure excellence throughout all levels of social and professional contact with our clients. Team members can feel confident that their needs and concerns are valued to ensure a happy and harmonious environment at City Retreat which in turn leads to a warm and friendly approach with our highly valued clientele.

Staff profiles

Image of Lesley Caster, owner of City Retreat Beauty Salon and Day SpaLesley Caster

Salon Owner/Beauty Therapist
Lesley has been involved in the beauty therapy industry for 22 years. Her vast experience includes working as a beauty therapist, college lecturer in beauty therapy, and is now the owner of one of the top beauty salons in Britain. Lesley wanted to open a luxury beauty salon and also bring the spa aspect to the city of Newcastle. City Retreat opened in October 2004 with the aim of offering first class beauty services in a warm, friendly and luxurious environment, where each client receives an outstanding and memorable experience.




  • Bachelor of Arts Degree in (Education and Training)
  • Cert Ed (Education & Training)
  • D7306 Basic Teaching Qualification
  • D7304 Internal Verifier Award
  • NVQ Level 3 Beauty Therapy
  • NVQ Level 3 Electrical Epilation
  • VTCT Media and Theatrical Make up
  • Elemis Face and Body Diploma
  • Guinot Face and Body  Diploma
  • Aromatherapy Associates Diploma
  • Bare Escentuals Mineral Make up Diploma
  • Clarins Face and Body Diploma
  • Decleaor Face and Body Diploma
  • Dermalogica
  • IPL Intense Pulsed Light Hair Removal, Skin Rejuvenation & Acne Diploma
  • Jessica Manicure & Pedicure Diploma
  • Creative Nail enhancements Diploma
  • Cal Gel Nail enhancements Diploma


Image of Amy, City Retreat

Amy Holdsworth
Team Manager

If you’re looking for the nail expert, Amy is the one with experience and knowledge in this area which is exceptional. 

Amy has been within the beauty industry for 21 years now and has a real passion for nails, nail care, gel manicures, bio-sculpture gel manicures, eyelashes and High Definition Brows. She absolutely loves the instant results you get from these amazing treatments. 

Amy loves going to the cinema in her spare time, reading and enjoying spa days. She also loves catching up with her friends too.

Favourite Place to Eat: Babuchos, Newcastle City Centre

Beauty Hero product: The ELEMIS Dynamic Resurfacing Facial Wash! It evens out your skin tone without being too harsh. Also the Exotic Cream Moisture Mask from ELEMIS which is great for holidays and for when you’re feeling dehydrated.

Top Beauty Tip: Don’t rip your gels off! A third of your nail plats comes away when you tear your gels off. Take care of them and have them soaked off properly.

Best thing about working at City Retreat: “The girls in the team! We all get on with each other and support one another. There’s such a versatility in ages that it makes me feel young. And that’s also the beauty of the ELEMIS products too – they keep you young!


Image of Tina at City Retreat

Tina Handleigh-Brewis
Principle Therapist

Tina is super efficient in everything she does and even though she’s tiny, she packs a powerful massage!

Tina has been within the beauty industry for 14 years. She’s passionate about hands-on massage because she likes to see a person enter City Retreat with a few problems and leave feeling loads better!

In her spare times she likes to keep fit by making healthy nutritional choices and overall healthy choices too. And she loves spending time with her family too.

Favourite Place to Eat: As You Like It, Jesmond

Beauty Hero product: This has to be the ELEMIS Cleansing Balm and Pro-Collagen Marine Cream. You can see visible results from the Pro-Collagen Marine Cream and suits any skin type. The Cleansing Balm has a lovely smell and texture to it.

Top Beauty Tip: Don’t go to bed with your make-up on. Always remember to cleanse your face before bed!

Best thing about working at City Retreat: “There’s always a lovely atmosphere, the girls are lovely and make up a good team too.”


Image of Jemma at City Retreat

Jemma Thompson
Senior Therapist

Jemma’s friendly and chatty nature gets you through those intimate and painful treatments in a breeze

Jemma has been within the beauty industry for 13 years and loves waxing and nails but is passionate about everything else that she does too at City Retreat. She loves meeting and having contact with clients, loves caring for people and builds up a rapport with everyone too.

Favourite Place to Eat: Buddha Lounge, Tynemouth

Beauty Hero product: The ELEMIS Cellular Recovery Capsules. The results you get from them are amazing.

Top Beauty Tip: Remember to exfoliate on a regular basis! This clears all the dead skin cells helping skincare products lay better on your skin.

Best thing about working at City Retreat: “I get to work with such a lovely team of girls as well as clients too.”


Image of Clare at City Retreat

Beauty Therapist

Clare is calming and thorough with all her treatments. She’s so passionate about massage, so whenever you book in with Clare she always delivers a wonderful massage.

Clare has been within the beauty industry for 5 years and is passionate about skincare, in particular facials. She likes reminding others to take care of themselves too.

Favourite Place to Eat: Fat Buddha (she’s always there!)

Beauty Hero product: The ELEMIS Exotic Cream Moisturiser because it hydrates your skin making it feel amazing and you can sleep in it too.

Top Beauty Tip: Always remember to prep your skin by exfoliating before a tan, to encourage the tan to last longer.

Best thing about working at City Retreat: “It’s such a nice and friendly place to work and you always get new training to develop your skills. I love seeing clients on a day to day basis too.”


Ruby Parsons
Receptionist/Make Up Artist


Image of Ann Oliver - Semi Permanent Make Up Specialist

Anne Oliver-Harvey
Semi Permanent Make-up Specialist

Due to high standards and excellent skills, we are more than happy to recommend our clients for the following treatments with Anne. 






Image of Hollie Ellis, Brand and Marketing Manager for City Retreat







Hollie Ellis
Brand & Marketing Manager