Reviews

Thank you for an excellent experience. Wonderfully calm energy which made for a very relaxing facial. Thank you for being patient and thorough with allergies and anxieties. Kind hearted and caring.

Absolutely fantastic few hours this morning/afternoon at City Retreat Jesmond. Staff were brilliant from start to finish. The ambience was lovely, facilities were great and extremely clean. Our treatments were excellent (my sister said it was the best massage she has ever had and my body scrub was to die for) - both ladies were so professional and paid such great attention to our wishes and modesty. The Prosecco and cupcakes were fabulous too. We will definitely return. Thanks so much. We will be recommending to everyone we know.

Just left your Jesmond Spa where I used my Mother’s Day voucher. I’ve never felt so relaxed I didn’t want to leave. Wonderful back massage and facial from Caitlin. My back feels wonderful and skin glowing. The luxurious private spa room is just perfect to relax with complimentary juice, fruit and prosecco. Already can’t wait to come back! Thanks,Toni

Thank you to all of the staff at City Retreat. Had a 5 hour spa experience today. Could not fault a thing. Treatments second to nine, staff amazing as ever.

Had a great Elemis - Back, Neck, Shoulders, Face & Scalp Massage with Imogen today. She really listened to me in the consultation and worked the problem areas I had mentioned well. The treatment was so relaxing and I feel like a lot of tension in my shoulders and back has been released. Would definitely recommend. Many thanks

My mum and I came for a belated Mother’s Day celebration and had the most wonderful time. The hot stones massage and facial were absolutely amazing, as was the relaxation room - the sauna and steam room were so lovely. The staff were so accommodating and professional, and the treatments were excellent. Such a perfect day! Thank you so much. We will definitely be back.

Had such a lovely spa experience there with my friend. Lovely and relaxing space with fabulous staff, facilities and delicious treats including a glass of prosecco. I had the best massage treatment from Kaitlin. She listened to my concerns and released some chronic knots around my neck and shoulder. I live about an hour away, but would definitely make the effort to come again for a treatment +/- Spa day. Thank you for such a lovely day!

I had a hot stone full body massage, the whole experience from start to finish was incredible. The reception staff were so welcoming. The therapist who carried out my treatment was extremely professional, explaining how the treatment would work and what to expect. The room was stunning, so warm and incredibly relaxing, the temperature and lighting was perfect. The massage was genuinely the best I have ever had, the whole process was so relaxing and enjoyable. The therapist was clearly very experienced and passionate about what she does as it clearly showed. Overall a fantastic experience, one I have told everyone about. I will most certainly be back and can't recommend City Retreat enough; it's above and beyond anywhere else I have been.

Wonderful massage. Cienna listened to everything I said about my back and neck. Her pressure was just right throughout the treatment. And the neck, scalp and face massage at the end almost sent me to sleep it was so relaxing! I've already booked my next treatment!

We had some time in the private spa area followed by a facial by Lucy. This was probably the best facial I have ever had, my skin was glowing. I will definitely be back

I’ve recently been disappointed with some of the North East Spa’s I’ve visited, so am delighted to have found the fabulous City Retreat in Jesmond. A truly bespoke facility with beautiful private changing area and sauna/steam chill room, ideal for one of my daughters who wears a headscarf. The staff were friendly and welcoming and both of my daughters loved their relaxing massages. The extra refreshments were a lovely touch, especially the cupcakes which were checked for nut allergies. An overall lovely experience, we can’t wait for our next visit.

Amazing massage, Maddison was lovely as always, so relaxing but also getting the knots out, just what I needed. Thank you

My back, neck and shoulder massage was a lovely relaxing experience. Jodie did a great job unknotting my tense patches. Many thanks!

Had my 1st visit to Jesmond for a pre Christmas spa day with my friend Helen and wowsers were were not disappointed. From having private changing room to private chill out room with sauna and steam room we then had or back massage and facial from the best 2 therapists. We left totally relaxed and rejuvenated and ready for Santa. Can't wait to visit again. What a fabulous experience

I had a hot stone full body massage, the whole experience from start to finish was incredible. The staff on reception were so welcoming. The therapist who carried out my treatment was extremely professional, explaining how the treatment would work and what to expect. The room was stunning, so warm and incredibly relaxing, the temperature and lighting was perfect. The massage was genuinely the best I have ever had, the whole process was so relaxing and enjoyable. The therapists was clearly very experienced and passionate about what she does as it clearly showed. Overall a fantastic experience, one I have told everyone about. I will most certainly be back and can't recommend City Retreat enough it's above and beyond anywhere else I have been.

First time here at City Retreat Jesmond and honestly I can’t wait to go back. It was 5 stars all round from arriving and the ladies helping us complete paperwork, providing refreshments to the massage omg it was the best ive ever had and I’ve paid a lot of money for massages previous. I seriously won’t go anywhere else now. The ladies are so lovely and helpful and we are planning to book up for the private spa room and massages for a birthday celebration after Christmas. Couldnt thank yous enough for giving us a beautiful afternoon for my mams birthday! If I could give yous a higher rating I would!!

Had a wonderful and relaxing experience at the Jesmond Spa. We’d booked a couples massage for my wife and I and we felt at peace as soon as we arrived. We were asked how much pressure we would like before the treatment and the pressure throughout was perfect for what we wanted. The massage was exactly what was needed and we’ve already booked another treatment for next month. Can see this becoming a regular experience! Thanks again.

Second visit today for a for a back, shoulder, neck & scalp massage, it was amazing & very relaxing! Staff were friendly, welcoming & lovely throughout I will definitely be going back and would recommend

My friend and I had an amazing time for her birthday. Staff are extremely professional, helpful and couldn't do enough for us. The spa is impeccably clean, with a very relaxing and tranquil atmosphere. We'll definitely be back!

Lovely experience, fantastic staff & treatments. Left feeling rejuvenated and refreshed. Thank you, can’t wait to return in the future.